We are committed to protecting and respecting your privacy online. This document explains how we will use your personal information when you interact with us. We have tried to make this policy as clear as possible but if anything isn’t clear to you please contact and we will get back to you.
To stay up to date with the law, and for other reasons, we might update this policy from time to time so please ensure you review it from time-to-time.
Information about you
The way we collect and process personal information about you depends on our relationship with you:
Subscriber: you register for our mailing list
Host: you are a homeowner who registers to host our members
Member: you are a graduate or student who has registered to our scheme
Donor: you make a one off or ongoing donation to us
Enquiry: you contact us through our website or another platform
Event participant: you sign up for or purchase a ticket to an event through our website or another platform
This information could be collected via email, phone, online research (to find publicly accessible information), face to face. Personal information we process may include but is not limited to the following information about you:
your email address
your phone number
other details about you that you or others provide to us.
In some cases you will also need to provide and we will therefore process information including: your bank details, your date of birth, your address.
Using your information
We only use your information to:
reply to your enquiries
manage your involvement with our scheme if you are a host, mentor or member
to deliver the service you have requested effectively
process any payments or event registrations
provide you with information about our work that we believe is relevant and of value to you
If we believe our services may be of value to your organisation or that we could partner on a shared opportunity we may contact you via email, phone or post. In such cases we will make sure the information is carefully selected to be relevant to you and that we always include a quick, clear and easy method for unsubscribing if you don’t want to hear from us.
You have rights over the way we process your personal information. We will comply with any requests to exercise these rights within one month.
Keeping your personal information up to date
We try to keep the information we hold about you up to date. If you find that any information we hold isn’t up to date please contact so we can update our records.
Accessing your personal information
You can request a copy of the information we hold about you. If you find any inaccuracies, you can ask to have them corrected. We will make reasonable efforts to supply you with the personal information we hold about you.
Erasing your personal information
You can request for personal information we hold about you to be erased.
Retention of your personal data
We may retain data for differing periods of time for different purposes as required by law or best practices. However, we only keep your information as long as is reasonable and necessary for the relevant activity and if you have signed up to our mailing list, we will only keep your information for as long as you continue to consent to receive it.
We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.
If for any reason we need to send any of your personal information via email, we would always do this with an encrypted form. However, other email communications that we send to you are not sent in an encrypted form.
Cookies are files that include very small amounts of data, commonly used as an anonymous unique identifier. These are transmitted to your web browser from the web page that you have visited and may subsequently be stored on the hard drive of the computer (or other device) that you are using.
If you are unhappy with the way we are processing your personal data, please let us know.
If you do not agree with the way we have processed your data or responded to your concerns, or if you do not think we are handling your personal information adequately, you have the right to make a complaint to the Information Commissioner's Office. Further information, including contact details, are available at https://ico.org.uk.